Accessing Online Events

Our online workshops and events are hosted through the Zoom app. The application can be downloaded on tablets, smartphones, or computers. Please be sure you have a stable, strong internet connection during the workshop. If you have used Zoom in other events, or to virtually visit with friends or family, then you probably know how to use the app!

2 Days Before Class
A few days before the event, you will be provided with login information. Take a moment to check to ensure that you have the most up-to-date version of Zoom on your devics. Did you complete any homework necessary? Gather your materials and make sure they are all in one spot, so you are ready when it's time to learn.


15 Minutes Before Class
You will be able to join the event about 15 minutes before the beginning of the event. Be sure to have your materials kit, as well as paper, pen/pencil, and other notions you think you may need. 

Set yourself up in a quiet location, and if possible, wear headphones. Turn off any television, radio, or other source of sound.


When Class Begins
Each attendee will be "muted" when they enter the room. We encourage you to stay muted, and to utilize the chat room for questions. Our instructors have assistants that will relay questions during the event, and as needed, will call on students to unmute themselves to ask questions.

Classes are only offered live and will not be recorded.

Refunds/Cancelations
Attendees can cancel and get a refund for the workshop portion of a class up until the time sign-in information has been delivered for the workshop. The materials fee is not refundable

Something Isn't Working
Having troubles? Try leaving the event, and then join again. If that doesn't solve the issue, restart your device and rejoin the class. If you continue to experience issues, please call 206-747-7121, or email us hello@makersmercantile.com